How Do I Fill Up The Returns Form?

What are the required information?

Customer Details 

There are 6 fields that needs to be filled up.

1. Name – Complete name that was used to order the item(s) or as seen on the documents attached to the package.
2. Order No. – Input the order number found on the documents that came along with the package
3. Contact Number – Provide an active contact number.
4. Email Address – Provide an active email address to make sure that you will be able to receive a copy of the returns form as confirmation that it has been submitted.
5. Address – Specify complete address as inputted on the website upon ordering.
6. Return Method – Tick on the LBC drop off option

 

Number of items to return

Click on the drop-down menu to choose the number of items that will be returned

Return Information

1. SKU - This should correspond to the SKU as it appears on the documents or item. Please make sure that this information is accurate.
2. Item Description – This corresponds to the production name of the item to be returned and could be found on the documents included on the package
3. QTY – Number of that specific SKU that will be returned
4. Reason Code – Click on the drop-down menu and choose the reason why the item(s) is being returned
5. Remarks – Provide any additional information that you would want for the seller to see regarding the item(s) to be returned
6. Action Requested – Click on the drop-down menu and choose the option to be taken (Refund, Replacement, Online Voucher)