What are the required information?
There are 6 fields that needs to be filled up.
- Name – Complete name that was used to order the item(s) or as seen on the documents attached to the package.
- Order No. – Input the order number found on the documents that came along with the package
- Contact Number – Provide an active contact number.
- Email Address – Provide an active email address to make sure that you will be able to receive a copy of the returns form as confirmation that it has been submitted.
- Address – Specify complete address as inputted on the website upon ordering.
- Return Method – Tick on the LBC drop off option
Number of items to return
Click on the drop-down menu to choose the number of items that will be returned
- SKU - This should correspond to the SKU as it appears on the documents or item. Please make sure that this information is accurate.
- Item Description – This corresponds to the production name of the item to be returned and could be found on the documents included on the package
- QTY – Number of that specific SKU that will be returned
- Reason Code – Click on the drop-down menu and choose the reason why the item(s) is being returned
- Remarks – Provide any additional information that you would want for the seller to see regarding the item(s) to be returned
- Action Requested – Click on the drop-down menu and choose the option to be taken (Refund, Replacement, Online Voucher)